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Privacy Policy and Cookie Policy

Privacy Policy and Cookie Policy

This privacy policy tells you what to expect when Swain and Rands Ltd collects personal information that you provide to us.  Swain and Rands is registered in England and Wales. Company No. 7674425: VAT No: 131557332. Office & Showroom: 17 Gillam Road, Bournemouth, Dorset, BH10 6BW

Google Analytics

When visiting our website we use this third-party service to collect standard internet log information and details of visitor behaviour patterns.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

We do not identify anyone using this or make or allow Google to try and track or find the identity of those visiting out website.

We will make it clear when we collect personal information and we will explain how we use it. We do not sell any personal information or share it with third parties.  

Search Engines 

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Swain and Rands Ltd or any third party. 

Email Marketing 

We use complete all email marketing by using GoDaddy. All information is stored securely and only used by us as part of our email marketing campaigns.

Cookie Policy 

This website uses cookies. By using this website and agreeing to this policy, you consent to Swain and Rands Ltd’ use of cookies in accordance with the terms of this policy. 

Cookies are files sent by web servers to web browsers and stored by the web browsers. 

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. 

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. 

We use the following cookies on this website, for the following purposes: 

  • Make login faster to our website by remembering your login details (only applicable if you make an account with us)
  • Make the page load quicker by sharing the workload across computers 
  • Ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using Google cookies 

Some of our cookies are essential and so in order to use our site you accept this. If you don’t agree to any use of cookies please leave the site immediately.

The non-essential cookies for the site can be stopped by you not agreeing when asked by selecting ‘no’. The non-essential cookies are the ones we use as part of Google Analytics (above) and for customised advertisements to appear on other sites you visit.

Security & Performance  

We use a third-party service to help maintain the security and performance of the Swain and Rands Ltd website. To deliver this service, it processes the IP addresses of visitors to the website. 

Contact Forms  

Should you choose to contact us using a contact form on our website or an email link, the data will be collated into an email and sent to us. We use ‘Ninja Forms’ to do this. We only collect the data you give us and we only use it to contact you about your enquiry – unless you agree to receiving marketing from us. You can opt out of our marketing by letting us know. If you do not want to leave any personal information in such a form you can always call us – we love hearing from our customers so we would happily chat with you over the phone.

Social Media 

If you send us a private or direct message via social media the message will be stored within our password protected account. It will not be shared with any other organisations. 

Emails 

We use Microsoft Outlook to protect our email traffic. Please be aware, depending on your system, that any emails we send or receive may not be protected in transit. It is never recommended to share personal information by email and we suggest phoning us.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. 

Access to Personal Information 

Swain and Rands Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a free ‘subject access request’. If we do hold information about you, we will: 

  • give you a description of it; 
  • tell you why we are holding it; 
  • tell you who it could be disclosed to; and 
  • let you have a copy of the information in an intelligible form. 

To make a request to Swain and Rands Ltd for any personal information we may hold, you need to put the request in writing addressing it to the address provided below. 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. 

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below. 

Links to other websites 

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. We also cannot be held responsible for anything on any third party websites. 

Changes to this privacy notice 

We keep our privacy notice under regular review. This privacy notice was last updated on 1 September 2018. 

How to contact us 

If you want to request information about our privacy policy, you can email us or write to:

Swain and Rands Ltd
17 Gillam Road,
Bournemouth,
Dorset,
BH10 6BW

This website uses cookies. By using this website and agreeing to this policy, you consent to Swain & Rands  use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

Refusing cookies

Some of our cookies are essential and so in order for the site to work they have to be there. If you don’t agree to any use of any cookies please leave the site immediately and call us to discuss what home improvements you would like.

The non-essential cookies for the site can be stopped by you not agreeing when asked by selecting ‘no’. The non-essential cookies are the ones we use as part of Google Analytics (above) and for customised advertisements to appear on other sites you visit.

What we use collected information for

If you contact us and supply information for us to contact you back with that’s all we’ll use that information for. All such information we receive is held securely. We we only contact you with marketing material if you confirm you want it. We do not share or sell any information on. However, we will comply with any certified legal investigations / officials that legally request any information we hold. We may use your information to track how people are finding out about us, from which area, what product is selected in order to focus/improve our marketing strategies.